Refund policy

Returns:

  • Non-personalized products:
    • You have the right to return any non-personalized product within 14 calendar days following receipt of your order.
    • To make a return, the product must be in perfect condition, unused and in its original packaging.
    • Return shipping costs will be borne by the customer, unless the product is defective or incorrect.
  • Personalized products:
    • Due to the unique nature of personalized products, we cannot accept returns unless the product is defective or incorrect.
    • Before placing your personalized order, make sure all specifications (text, images, engraving fonts, colors, etc.) are correct.
    • If you receive a defective or incorrect personalized product, contact us within 7 calendar days of receipt so we can resolve the issue.

Refunds:

  • Non-personalized products:
    • Once we receive and verify the returned product, we will refund you the full purchase amount, including the original shipping costs (if any).
    • The refund will be made using the same payment method you used for the purchase.
  • Personalized products:
    • If the personalized product is defective or incorrect, we will offer you a replacement or a full refund, according to your preference.

Defective or incorrect products:

  • If you receive a defective or incorrect product, contact us immediately so we can resolve the issue.
  • We will offer you a replacement, a full refund, or an alternative solution, according to your preference.
  • The shipping costs for the return and the replacement shipment will be covered by Picasita.es.

Return process:

  • To start a return, contact us through our contact form at picasita.es or send us an email at info@picasita.es
  • We will provide you with the instructions to make the return.
  • Pack the product securely and send it to the address we provide you.
  • Once we receive the product, we will check its condition and proceed with the refund or replacement, as appropriate.

Contact:

  • If you have any questions or doubts about our return and refund policy, do not hesitate to contact us using the website form.